User Manual

Email Reports

To view Email Reports, go to Admin Console > Reports > Email.

The following list of email report menu will appear on screen as shown below-

Email Reports

ICE Email module includes various sets of mail reports, which are as under-

Email Canned Answers

Email Survey

Operator Achievement

Email Interval Report By Skill

Tickets Handled By Skill

Tickets History

Tickets Resolution

Tickets Service Level

Tickets Volume Summary

Web Form Survey

Tickets Resolution By SLA

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