This report distributes the total number of tickets resolved into tier one, two and three based on operators and selected data range.
To view tickets resolution report go to Reports > Email > Tickets Resolution and the following interface appears on the screen-
Screen Elements-
|
Screen Elements |
Description |
|
From |
Enter starting date and time to generate a report |
|
To |
Enter end date and time to generate a report |
|
Timezone |
Select a particular timezone from the dropdown box |
|
Skill |
Select a skill from the dropdown box |
Click 
button after making entries in the field. The report will be displayed in the following format-
•Click on particular skill name under Skill category to get the report in more details.
•Click on particular resolved status under Resolved category to view the report details.
Click 
to expand and view the description of each category and the list will be displayed in the following format-
