A new chat is initiated when a visitor clicks on the chat button or invitation on the website. The below screen shows a particular chat button that appears on website-
A new chat is initiated when a visitor clicks on the chat button or invitation on the website. The below screen shows a particular chat button that appears on website-
This feature helps the user to logout from operator console.
Click chat with operator button under User account in operator consoleto interact with other available operators as shown in the screen below-
Click Chat history button under user account to view the Chat history report as shown highlighted in the below screen-
An email operator can change a selected security question through this field.
A user can select a desired ring type for a chat sound notification through the use of this feature.
An agent has the option to change the font size that appears on his/her chat window as per suitability.
A user can set a ring volume for an incoming chat through the use of this feature.
This is the very first tab in Profile popup window as shown below-
A typical operator console with a user account is as shown in the below screen-