Once you log into ICE successfully, the system redirects to the Operator console as shown in the below screen.
Once you log into ICE successfully, the system redirects to the Operator console as shown in the below screen.
Pre-chat survey screen can now be skipped, thereby allowing the user to get connected to the agent console.
ICE software provides 5 attempts to the users to enter valid credentials to login in the system. If the number of failed login attempts reach maximum limit then system…
This module has been designed to reset a password for the user. The password can be reset when a user enters a wrong password in the system.
This section describes the Log In procedure for all the ICE users (Operator, Supervisor and Admin).
Hardware Requirements:: Minimum or above 1.33 GHz Processor (Intel P4) Minimum or above 1 GB RAM (Memory) Browser Requirements: Browser Support (IE 10.0+, Firefox 11.0+, Chro
ICE Chat software ensures that the customers receive unique and engaging online interaction experience in real time through comprehensive robust features provided in the…
ICE offers comprehensive customer engagement solutions suitable for your business needs.