An operator has the option to escalate a chat to the available supervisors in the of the same skill.
An operator has the option to escalate a chat to the available supervisors in the of the same skill.
Auto Close Push URL Pop Up Box allows an operator to send the URL to the visitor during the chat.
– Sends a chat transcript over a particular email address.
Canned responses are used to send common responses.
Operators can attach and share .PDF, Text (.txt) and Image file types at any point of time in the chat session. The attached file should consist of the extensions like .xlsx,…
Allows operators to add more features easily in the chat sessions.
The conversation between operator and visitor takes place at the Chat Window.
Operator can filter the chat lists in the grid. Select the option from the Filter dropdown above the Chat grid.
This notification has been designed to notify an operator for an unattended incoming chat at specified interval of time.
Chat grid displays a list of chats for the active operators. A new chat or a new message received is notified with a flash alert in the Chat grid.