This is the by-default selected when a user clicks on the profile option and is displayed as-
This is the by-default selected when a user clicks on the profile option and is displayed as-
A supervisor profile displays personal information of the user along with options to change settings and password.
A supervisor console with user account is as shown in the below screen-
Once, a user with supervisor role logs in to ICE, the system displays the Supervisor console as shown below-
This feature has been specifically designed to provide instant assistance to the operators for the queries made by the customers.
This feature allows an operator to view the number of times of the chats have arrived from the particular skill.
An operator can learn about the pages visited by a visitor through a Navigation option. This is denoted by icon.
The operator console consists of the detailed information about the visitors interacting with the operators. The panel can be located on the screen as highlighted below-
Dispose chat allows a supervisor to close an ongoing chat with visitor.