This option allows a Supervisor to take an incoming chat during high chat volumes or absence of any operator.
This option allows a Supervisor to take an incoming chat during high chat volumes or absence of any operator.
This option helps a Supervisor to logout from the system.
This option allows a Supervisor to directly access an Admin console.
Supervisor can view the current status of all the chat sessions and available operators.
A change password screen under profile popup window is displayed like the one as shown below-
A user can select a desired ring type for a chat sound notification through the use of this feature.
This feature allows a user to set a security question along with its associated answer. The selected security question is asked to the user at the time when a user forgets the…
An agent has the option to change the font size that appears on his/her chat window as per suitability.
A user can set a ring volume for an incoming chat through the use of this feature.
This is the second tab on Supervisor profile window and is displayed as-