By default a prechat information window is always selected to be viewed by the operator.
By default a prechat information window is always selected to be viewed by the operator.
The supervisor console consists of the detailed information about the visitors during the chat. The panel can be located on the screen as highlighted below-
– Sends a chat transcript over a particular email address.
Dispose chat allows an operator to close an ongoing chat with visitor.
Auto Close Push URL Box allows an operator to send the URL to the visitor during the chat.
Canned responses are used to send common responses.
Allows operators to add more features easily in the chat sessions.
Supervisor can opt to respond to Chat requests from visitors just as the operators. This could be helpful when all the operators are occupied and cannot respond to other new…
ICE allows Supervisor to monitor chats, coach the operators and to respond to the chats either on behalf of the operators or by participating in the ongoing chat. This could be…
Supervisor can monitor the real time interactions between the operator and visitor without the knowledge of both the parties. Supervisor can select to monitor operator chats…