Pre-chat survey screen can now be skipped, thereby allowing the visitor to get connected to the agent console.
A visitor’s console in an ICE software has the following interface-
A visitor has the option to login to the system through social media or Gmail account platforms.
This is an added functionality for ICE software. This module can be enabled or disabled by Admin based upon the requirement.
This feature has been specifically designed to provide instant assistance to the supervisor for the queries made by the customers.
The various icons and buttons of visitor console are explained below.
This feature allows a supervisor to view the number of chats that arrived from a particular skill.
A supervisor can learn about the pages visited by a visitor through a Navigation option. This is denoted by icon.