An email operator can store a new sender in contact list. This could be later viewed for reference.
An email operator can store a new sender in contact list. This could be later viewed for reference.
Quality Control Outbox folder is a feature used by the supervisors to review the tickets and improve the quality of agent replies on ticket.
Click Resolved to view all the resolved tickets. This is as shown in the image below.
Click Archive to view all the archived emails in the grid. This is as shown below-
Click Sent to view all the sent tickets as shown in the below screen-
Click Draft to view all the tickets saved as a draft by operator as shown below-
Click Spam to view Spam emails as shown in the below screen-
Click on console to view inbox. Click to view skills. This will open the skills in the menu like the one as shown below- Click Inbox to view list of all the tickets of
Folder List pane at the left side of the Email Grid, displays a list of folders like Inbox, Spam, Draft, Sent, Archive, Resolved and Contacts. An email supervisor can use any…
This feature helps a supervisor to logout from operator console.