This module has been introduced in the Email dashboard of Supervisor. It has been specifically designed to provide the present day working status of the tickets along with the…
This module has been introduced in the Email dashboard of Supervisor. It has been specifically designed to provide the present day working status of the tickets along with the…
An Email supervisor has the option to access an agent console, where he can make required changes for email configurations within Email agents and supervisors.
A change password screen under profile popup window is displayed like the one as shown below-
This is the second tab of the user profile window and is displayed to the user as shown below-
This is the by-default selected screen for Profile and is shown as below-
Click Profile under User account to view or update the profile as shown highlighted in the below image.
An Email supervisor console with user account is shown in the below screen-
1. An email supervisor enters the credentials and the system redirects to the following screen-
This module helps an agent to store the information on the basis of conversation made in the mail for the particular ticket.