An operator can save ticket as a draft which can be later edited or sent to the customer.
An operator can save ticket as a draft which can be later edited or sent to the customer.
A supervisor can transfer an email ticket to another operator or skill.
Canned responses are predefined responses to the common queries of the customers. These responses can be different for different organizations and they are configurable from…
An operator can attach files to the ticket while replying back to the customer using icon.
This module helps an agent to store the information on the basis of conversation made in the mail for the particular ticket.
Notes tab displays the notes attached to a particular ticket.
An email agent console with Activity tab is as shown in the below screen-
The editor window of an operator email includes information about an incoming ticket. This is as shown highlighted below-
Editor Window is the place where an operator can reply or forward and send ticket to the customer who has raised a ticket. Also it has options like Canned Responses, Attach…
Email Grid displays a list of all the tickets. Details like ID, Contact ID, Status, Subject, Assigned, Last Modify, Received On and any attachments are displayed in the grid as…