User Manual

This functionality allows an Admin to logout from the system. 

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An admin can manage various user operations through this function such as creating a user, changing an access right, editing user details, enabling or disabling a user from the…

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This function allows an admin user to access support page of the system in case of any issues or concerns. 

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An admin user can refer to an online ICE help manual as and when required. 

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An Admin user can change a previously selected security question for a personal account. 

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An Admin user can change the existing password of the account. 

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An ICE Admin is the only user with rights to manage changes in entire ICE system and to allow/disallow access to Supervisors and agents. Also, an ICE Admin has control to…

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An ICE Admin console has the following interface-

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Click  icon on editor window and the system will open up a Push URL pop-up box as shown below- 

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Click icon on Editor window to access the Nanorep feature in Email. The system will pop-up the following Nanorep window as shown below-

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