User Manual

This feature allows an Admin to make general settings in the system from the system. To view a common setting page go to Settings>Common in an admin console as shown…

An admin can update settings as and when required in the system through the console.  The options for settings could be found below User Management on menu bar. This is as…

An admin has the option to import the users from local machine to ICE system. 

The details of an already created user can be edited from an Admin console. 

An admin can assign skills to the users through admin console. 

A search field is appended in the admin console. It is shown highlighted in the below screen-

A user with agent/supervisor role could be created from Admin console. 

An admin could create a user through  button on the console as shown highlighted below-

This feature allows an admin to view the list of users and their associated details. There are various other operations that could be performed on this screen. 

An admin can click  button on the console to view the list of disabled users of the system. This is as shown highlighted in the screen below-