User Manual

A skill for a particular campaign can be edited from the Campaign Administration console. 

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A skill to a particular campaign could be added through a Campaign Administration console. 

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An admin has the option to edit a particular campaign or all campaigns from campaign grid. 

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This module allows an Admin to create and manage a campaign for ICE system. The other operations that could be performed in this module include editing and deleting a campaign,…

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The Campaign Administration console allows an admin user to add campaign(s) to the system. 

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Add/Edit Logout Reason  To add Logout Reason follow the steps given below.  Click  to add a new logout reason and the following screen appears.   Add New Logout Reason

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An admin can create and manage various logout reasons for operators when they click on logout link.

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Click  icon to edit the IP Address to be blocked and the following screen appears.

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To add IP Address to allow access follow the steps given below.

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IP Whitelist is a feature in Admin console, which permits specific added IP addresses to access the ICE Console. Hence, admin can use this IP Whitelist feature in order to…

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