In cases where visitor needs to make a payment, agent initiates a payment link with amount for the visitor to make secure payment via chat to visitor’s console. Visitor will receive the payment link as shown in the image below By clicking on the payment link, visitor gets redirected to the payment gateway login screen. […]
An agent with the skill assigned as “payment via chat” for specific skill will get the payment icon on the chat toolbar. This is as shown in the image below: Note : The agent tool bar will include the payment icon only after being assigned to payment via chat skill. Click to initiate the payment for the […]
Admin can assign the feature of “payment via chat” for allowing agents to send payment requests to the visitors. To enable this feature for specific skill of agents, go to Settings > Chat > Payment via Chat and the following screen appears Select a skill from dropdown box to integrate Payment via Chat feature. Select […]
Fallback expressions typically include those responses from visitors, which are not recognized and unanswered by a bot during a chat. In such a case, those responses/expressions will be instantly listed in the Fallback expressions grid. To view the list of unanswered responses by a bot, click Fallback Expressions button on the console as shown in the […]
This section includes the reports based on the chats having taken place between a bot agent and a visitor before the chat is transferred to a real world agent. The chat bot reports include- Chat Transcript Bot Analytics To view chat bot transcript report, click Bot>Reports>Chat Transcript as shown in the image below- This will open up […]
When the display method is selected as Modern Invitation from dropdown box, the console will display the options as shown in the below screen- Listed in the console are two radio button options for the image source namely Online and Local. Online radio button allows the user to set the background image and close button […]
An audit trail feature traces and records the changes made for any skill or campaign whether they are added, deleted or edited. Further, this feature will also hold the records for username updates, password changes, and enabling or disabling any user. The complete list of changes made to any object on the ICE application are […]
ICE chat offers additional platform for the agents to provide uninterrupted support to their visitors through the medium of its mobile application. ICE mobile chat application is compatible with both Android as well as iOS platforms. Hence, the application can be downloaded from Playstore and Apple store respectively. Further, the mobile chat application for agent […]
DESCRIPTION- ICE Chat is a web-based customer interaction software designed to provide quality live chat interactions on the client’s websites. ICE Chat offer a significant value proposition to businesses in terms of cost saving, increased customer satisfaction, and generating higher online revenues. Businesses can leverage Chat to escalate their communication efforts and convert visitors into […]
This feature allows tracking various aspects of the ICE application used by visitors such as button clicks, survey etc. by Google in real time. To visit an ICE Google Analytics page, go to Settings>Chat>Google Analytics and the following screen will be redirected by system- For a Google Analytics to work, an admin needs to select a […]