Below are the steps to download and configure SDK demo application in iOS device 1. Click here to download the XCode demo iOS application project 2. Unzip the downloaded file. 2. Open project into your XCode (10.2 and above, supported swift version 4.2 and above, iOS 11.0 and above). 3. Attach your device or simulator and […]
A visitor has the option to connect with an ICE chat agent through his/her personal iOS device. To access this feature, a visitor needs to integrate SDK with the device. Mentioned below are the steps to integrate SDK- Click here to download the SDK package. Extract the file to a folder on your computer. In your […]
A modern visitor window could be availed by selecting the same from Select Embedded Window Template dropdown box. This is as shown below- The below console will displayed by the system- The modern visitor console is different from classic visitor window in terms of look and feel. Further, this window format also includes the same three […]
When the chat window type is selected as Embedded Chat Window, the customer GUI console will be shown in following form- By default, the dropdown box would be set to classic. This shown highlighted in the below screen- To the right of the console are the setting options including Basic Settings, Available Themes and Customize Themes. Basic […]
Click Training button on the console to train a chat bot. This is as shown below- When a bot training is in process, the system will disable all the buttons on the console as shown below- When the bot training process is fininshed, the system will notify it in the following format-
Click on Story Write and the system will redirect to the following screen- The console will display the grid with various “story” names along with the options to enable/disable or edit. The grid will have no option to delete the created story. The console will be blank if no story has been created. Add Story- The […]
Click Webhook and the system will redirect to the following screen- The console will display the list of URL if created. Add Webhook- The button allows the admin to create a new webhook. Click the button and the system will redirect to the following screen- The URL field is mandatory and hence to be entered. […]
This feature allows an admin to create a new agent. This could be done by clicking Add Agent button in the console as shown highlighted below- The system will redirect to the following screen- The console includes several fields each of which is mentioned below- Agent’s Name- Name of the agent is meant to be entered […]
The intent console is by default redirected by the system, whenever an agent is selected. A Manage Intent console is as shown in the below screen- Manage Intent console includes list of intents. Apart from “default_live_agent”, every other intent has the options either to be edited or deleted. A “default_live_agent” however cannot be deleted from system. […]
When an agent is selected from the dropdown box, the system generates configuring options just below Select Agent field as shown below- These fields include- Intent Webhook Story Write Fallback Expression Training