This feature helps to translate a native language of a visitor in English for agent in real time. In this way, this feature allows the visitors to interact in their preferred languages with agents. When a visitor types in his/her preferred language in visitor console as shown in the below screen The agent will receive […]
An admin can set service hours for a chat bot to interact with visitors. When the mentioned working hours of chat bot are finished, it won’t appear on visitor screen. In short, with this option, the chat will be only available during its set working hours. To set the working hours of a chat bot, […]
This report analyzes and displays the chat connectivity of the customer and chat bot into various categories. To view the report go to Bot>Reports>Bot Analytics Report. This is as shown in the below screen- Make entries in the respective fields. Click Submit button. The system will display the report in following format- An admin also has the […]
To view chat bot transcript report, click Bot>Reports>Chat Transcript as shown in the image below- This will open up chat bot transcript report as shown below- The system will redirect to the following screen- After making all the entries, click Submit button. The system will display the report in following format- Click the hyperlinked IDs under Chat Session ID […]
A supervisor can receive a chat via Twitter from a visitor. The console displays the icon when a chat from Twitter platform is established. This is as shown in the below screen-
A supervisor can receive a chat request from visitor via Facebook. The console displays the icon if a Facebook chat is established as shown in the below screen-
Admin or user with access right can configure close-ended questions from the intent page. Log in to the admin console and navigate to the intent page. Add the user expressions for which the bot should respond. And follow the steps in sequence as highlighted in the screenshot below: Enable the toggle button besides […]
This feature allows the system to generate a story automatically, once an intent is created for a non sequential chat bot. To enable the feature of automatic story writing, create a non sequential chat bot by leaving the Sequential checkbox unchecked. This is as shown in the below screen- Select the name of the chat bot agent […]
When a visitor initiates a chat through SMS, the system will display the following icon on supervisor’s console- Instead of the visitor’s name, the system will display the visitor’s number on console- To the right of the console the system will display information of visitor in the following format- The section also includes a Unique […]
A visitor can send a chat with an agent through SMS. However, this will be a normal chat scenario for the agent. In this situation, an agent will be able to view a chat through the SMS icon on his/her console. This is as shown below- Instead of the visitor’s name, the system will display […]