An admin can block an IP address of a Sub Campaign or range of various IP addresses.
An admin can block an IP address of a Sub Campaign or range of various IP addresses.
This feature allows an Admin to create, edit or delete a chat button. The user can also customize an existing chat button.
This section details the steps that needs to be followed to create new button in the ICE Chat Customer Interaction Management software suite.
This module allows ICE Admin to alter or update settings for Chat configuration of the system.
This segment is used to set configurations for Chat and Email console. All the changes made are through the Admin console. To view this feature visit to Settings>Common>Site…
Customer GUI console allows an Admin to customize customer console as and when required.
Customer GUI page also includes the preloaded themes that could be used by admin to apply on visitor’s side.
Admin can customize the Chat Interaction Window that appears on the customer website using different themes.
An admin has the option to assign a Push URL within the skills of a campaign. This features allows an operator to Push the URL during chat.
An admin can assign users to the skill from Campaign administration console.