To create a new Pre chat survey click button and the system will redirect the user to following screen-
To create a new Pre chat survey click button and the system will redirect the user to following screen-
Admin can add an operator survey. Click to create new survey and the following screen will appear. Create Operator Survey Screen Elements Description Type The def
Click button to add new survey questions and the following screen appears.
Default survey is provided only for operator survey. It is used to add global Disposition codes for the default operator.
The survey for operators is called the operator survey. Admin can create operator surveys as required.
An admin can make his own survey using this page.
To configure canned response sets follow the steps given below.
An Admin can edit an already created canned response from the grid.
Canned Responses are predefined responses used by operators and supervisors while replying back to the customers. They are organization independent and can be managed from…
An Admin can use this feature to set a reminder for operators when an arrived chat on the console is not attended for a particular moment of time.