Email Web Form is a functionality that allows capturing customer information from the business website of client and receiving it in the form of email ticket. The captured…
Email Web Form is a functionality that allows capturing customer information from the business website of client and receiving it in the form of email ticket. The captured…
To create or edit an Offline Survey follow the steps given below.
This module allows ICE Admin to alter or update settings for Email configuration of the system.
To create or edit an Exit Survey follow the steps given below.
Exit survey link/button is displayed after chat completed between Operator & Visitor.
Click button to add new survey questions and the following screen appears.
Click button on In-Chat survey console to add new In-Chat survey and the system will redirect to the following screen-
In-chat survey is the type which is triggered by an operator to a visitor’s console during an ongoing chat.
Click button to edit pre chat question as shown in the below screen-
Click button to add new survey questions and the following screen appears.