To view Canned Answers, go to Reports>Chat Reports>Chat Averages and the following screen appears-
To view Canned Answers, go to Reports>Chat Reports>Chat Averages and the following screen appears-
To view Canned Answers, go to Reports>Chat Reports>Canned Answers and the following screen appears-
This report has been designed to view the performance of operator(s) with respect to the campaigns. The reports can be viewed either campaign wise or as a whole.
This report generates hourly call center report for everyday till the selected date and time.
To view Application Reports, go to Admin Console > Reports > Application Reports.
This is the fourth tab under profile popup window. This is as shown in the screen below-
Click Profile under User account to view or update the profile as shown highlighted in the below image.
This rule is used when one wants the invitation to popup on screen, as soon as a visitor on the web page containing a form selects an option from the dropdown list with a…
This section includes certain FAQs related to the triggering of an invitation in the Rule Engine-