To view Email survey report go to Reports>Email>Email Survey Report and the following interface appears on the screen-
To view Email survey report go to Reports>Email>Email Survey Report and the following interface appears on the screen-
To view Email Reports, go to Admin Console > Reports > Email.
To view Email internal report go to Reports>Email>Email Internal Report by Skill and the following interface appears on the screen-
To view Email Canned Reports go to Reports>Email>Email Canned Reports and the following screen appears-
An operator can attach files to the ticket while replying back to the customer using icon.
A user can set a default status of his/her availability in the system through the use of this feature.
A chat transcript report is designed to view the corresponding chats between an agent and the customer. A user can view the chat transcript from any or all of the skills.
To view the Chat Reports, go to Admin Console > Reports > Chat.
To view Chat Pipeline Summary report, go to Reports > Chat > Chat Pipeline Summary and the following screen appears.
This report generates the output for entire chat organization within time interval of every 30 minutes or 1 hour as selected by Admin. The purpose of this report is to show the…