A change password screen under profile popup window is displayed like the one as shown below-
A change password screen under profile popup window is displayed like the one as shown below-
Reports facility allows the admin to Monitor & analyze the performance of respective Organization on the basis of specific criteria.
Pre chat survey is the survey that the visitor has to fill before starting a chat. Admin can create different pre chat surveys for different requirements.
To view Pre-Chat/Exit Surveys Analysis report, go to Reports > Chat > Pre-Chat/Exit Surveys Analysis and the following screen appears.
By default a prechat information window is always selected to be viewed by the supervisor.
This report is designed to show the performance of the operators of a particular or all the campaigns.
This report is used to get the login/logout status of operators
To view Operator achievement report go to Reports>Email>Operator Achievement and the following interface appears on the screen-
The survey that appears on the screen of customer when the operators are not available for live chat is the Offline survey.
Complete History allows viewing a list of all the previous communications of operators with an email ID via Chat and Email.