To view tickets service level report go to Reports>Email>Tickets Service Level and the following interface appears on the screen-
To view tickets service level report go to Reports>Email>Tickets Service Level and the following interface appears on the screen-
To view tickets resolution report go to Reports>Email>Tickets Resolution and the following interface appears on the screen-
To view tickets resolution by SLA go to Reports>Email>Tickets Resolution by SLA and the following interface appears on the screen-
To view Tickets history report go to Reports>Email>Tickets History and the following interface appears on the screen-
To view Tickets handled by skill report go to Reports>Email>Tickets Handled By Skill Report and the following interface appears on the screen-
This is used to view the reports based on various survey types.
This report shows the survey data in two formats including the chat wise and operator count.
This is the second tab of the user profile window and is displayed to the user as shown below-
A Service Level report shows the total chat connectivity with respect to the average waiting time intervals.
This page allows generating script for the rule engine. Per organization only one script can be generated.