ICE Chat APIs require an authenticated access by the users for the modules. Henceforth, the user authorization process has the following two methods- •Login •Logout
ICE Chat APIs require an authenticated access by the users for the modules. Henceforth, the user authorization process has the following two methods- •Login •Logout
ICE introduces its integrated API features for Chat operations. The APIs include set of modules for different user roles intended for the operation. The following documentation illustrates the technical parameters of modules described under various user role categories. Further, this documentation also categorizes the modules based on their Service URL, authorized user and Json entities. […]
Click Resolved to view all the resolved tickets. This is as shown in the image below.
To view Web form survey go to Reports>Email>Web Form Survey and the following interface appears on the screen-
To view Volume Summary report, go to Reports > Chat > Volume Summary and the following screen appears.
This rule is used when one wants the invitation to popup on screen, if a visitor falling within a specific range of IP Address visits the website.
To view up time report go to Report> Application Report>User Usage and the following screen appears-
To view up time report go to Report> Application Report> Up Time Report and the following screen appears-
To view Transfer Chat Report, go to Reports > Chat >Transfer Chat Report and the following screen appears.
To view tickets volume summary go to Reports>Email>Tickets Volume Summary and the following interface appears on the screen-