ICE Chat API

This module is used to delete a user. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/DeleteUser •Request Type- Post •Allowed for- Admin •Json Formats- 1. Code snippet for Web Service Use– DeleteUser { “Token”:”sdfdsavcxdgdfFD”, “UserID”: 654 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token 2 UserID Int Id of […]

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This module helps to reset the user password. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/ResetPassword •Request Type- Post •Allowed for- Admin •Json Formats- 1. Code snippet for Web Service Use- ResetPassword { “Token”:”sdfdsavcxdgdfFD”, “UserId”: 59 “Password”: “Password” } 2. Description for Request Parameters- S.No Name Type Description 1 Token String Authentication Token 2 UserId Int […]

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The mentioned module is used to update user in the system. The Service URL is provided by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/UpdateUser •Request Type- Post •Allowed for- Admin •Json Formats- 1. Code snippet for Web Service Use– UpdateUser { “Token”:”sdfdsavcxdgdfFD”, “OrganizationID”: 59, “Username”: asmith@enterice.com, “Password”: “Password”, “Organization”: “ICE”, “Forename”: “Andrew”, “Surname”:”Smith”, “RealForename “:”Andrew”, “RealSurname”: “Smith”, “RoleId”:1, “Gender”:”Male”, “ChatLimit”:10, “SkillIds”:”12,56,79″, “Volume”:1.0 “IsMultiSession”:false, […]

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This module helps to get the user details and information. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/GetUserDetails •Request Type- Post •Allowed for- Admin •Json Formats- 1. Code snippet for Web Service Use– GetUserDetails {  “Token”:”sdfdsavcxdgdfFD”,  “UserId”: 654 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token 2 UserId Int […]

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This module has been designed to get user list for organization. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/GetUserList •Request Type- Post •Allowed for– Admin •Json Formats- 1. Code snippet for Web Service Use– GetUserList { “Token”:”sdfdsavcxdgdfFD”, ” OrganizationID “: 59 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token […]

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This module is designed to create new user. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/CreateUser •Request Type- Post •Allowed for- Admin •Json Formats- 1. Code snippet for Web Service Use– CreateUser { “Token”:”sdfdsavcxdgdfFD”, “OrganizationID”: 59, “Username”: asmith@enterice.com, “Password”: “Password”, “Organization”: “ICE”, “Forename”: “Andrew”, “Surname”:”Smith”, “RealForename “:”Andrew”, “RealSurname”: “Smith”, “RoleId”:1, “Gender”:”Male”, “ChatLimit”:10, “SkillIds”:”12,56,79″, “Volume”:1.0 “IsMultiSession”:false, […]

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This API for Chat module is designed to perform certain user operations. The various sections covered under this module include- •CreateUser •GetUserList •GetUserDetails •UpdateUser •ResetPassword •DeleteUser •ImportUsers •AddLogoutReason •GetLogoutReasonList •GetLogoutReasonDetails •UpdateLogoutReason •DeleteLogoutReason •AddIPWhiteList •GetIPWhiteList •GetWhiteListIPDetails •UpdateWhiteListIP •DeleteWhiteListIP

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The user with Admin role is subjected to various authorization controls. An Admin user has a right to create organization, other users, skills, assigning skills to the users. For Chat APIs, several modules have designed for an Admin user. These include-   •User API •CannedResponses API •Customer API •Survey API •Campaign API •Skill API

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This feature is designed to logout the user from the system. Given below is the Service URL of the logout module- https://www.enterice.com/ICEAPI/api/Authenticate/Logout •Allowed for Admin •Json Formats– 1.  Code snippet for Web Service Use- Logout { “UserId”:738,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFkbWluQGljZS5jb20iLCJleHAiOjE0ODE2NjY4MjF9.iChL1ivVQOE81ONgQzY6olz7abVpexb3xtTN6CAGoek”, } 2. Description for Request Parameters S.No Name Type Description 1 UserID Int ID of User 2 Token String Authentication […]

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The Login feature is designed to provide the output token and other information to the user. The Service URL of this feature is given by the following link- https://www.enterice.com/ICEAPI/api/Authenticate/Login •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– Login {  “OrganisationID”: 59,          “UserName”: “Alistair@etechtexas.com“,   “Password”: “Password” }   2. Description […]

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