ICE Email APIs

This module is designed to update ticket status without sending email. The Service URL of the module is shown through the following link- https://www.enterice.com/ICEAPI/api/Email/UpdateTicketStatuswithoutSend •Allowed for Agent •Json Formats- 1. Code snippet for Web Service Use- UpdateTicketStatuswithoutSend(AssignTicketstOnStatusChange,LoadOperatorByPrimaryKey,Update) {  “ticketid”: 385776,  “userid”: 973,  “status”: “InProgress”,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type Description 1 TicketId Int […]

The module is designed to delete the tickets from specified folders like draft, spam and sent items. The Service URL of the module is shown through the following link- https://www.enterice.com/ICEAPI/api/Email/DeleteTickets •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- DeleteTickets {  “foldername”: “Spam”,  “ticketids”: “385777”,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type […]

This module helps to move the tickets from spam to inbox or from inbox to spam. The Service URL of the module is shown by the following link- https://www.enterice.com/ICEAPI/api/Email/UpdateForSpamToInbox •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- UpdateForSpamToInbox {  “IsSpam”: true,  “TicketIds”: “385777,385776”,  “LastUpdatedDate”: “2016-12-23 06:22:45.510”,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No […]

This module is designed to move the tickets to a preferable folder. The Service URL of the module is shown by the following link- https://www.enterice.com/ICEAPI/api/Email/UpdateForMoveToFolder •Allowed for Agent •Json Formats- 1. Code snippet for Web Service Use- UpdateForMoveToFolder {  “foldername”: “Inbox”,  “ticketids”: “385777,385776”,  “LastUpdatedDate”: “2016-12-23 06:22:45.510”,  “UserId”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type […]

The module helps the web service to list recruiters. The Service URL of the module is shown by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadTicketByStatus •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- LoadTicketByStatus {  “UserID”: 973,  “SkillId”: 337,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type Description 1 UserID Int Id of user 2 […]

The role of this module is to get the ticket counts as per the skills which are assigned to the operator. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadTicketPerSkill •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- LoadTicketPerSkill {  “UserID”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No […]

The module helps to get the ticket count by ticket status. The Service URL of the module is given by the link- https://www.enterice.com/ICEAPI/api/Email/GetTicketCount •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- GetTicketCount {  “UserID”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 UserId Int Id of user 2 Token […]

This module removes the tickets assigned to the operator at the time of logout. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/UnAssignTicketstAtLogout •Allowed for Agent •Json Formats- 1- Code snippet for Web Service URL- UnAssignTicketstAtLogout {  “UserID”: 973,  “Token”:”eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 UserId Int Operator’s Id […]

The module gets the list of the supervisors by organization Id. The Service URL of the module is provide with the following link address- https://www.enterice.com/ICEAPI/api/Email/GetSupervisorListByOrgId •Allowed for Agent •Json Formats- 1. Code snippet for Web Service Use- GetUsersListByOrgId {  “OrgId”: 59,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 OrgId Int Organization’s Id 2 […]

The module has been designed to provide tickets to the operator on login. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/AssignTicketstAtLogin •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- AssignTicketstAtLogin {  “UserID”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 UserId Int Operator’s id […]