The Supervisor and agent are the role IDs which come down after an admin user. A Supervisor is placed a level upper than agent. With various modules assigned in this subsection, there is no module that stands common between both user roles. Supervisor has been assigned only one module overall. The inner pages describing the […]
This module is used to assign a particular skill to user. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/EmailAdmin/AddMembersInSkill •Allowed for Admin •Json Frames- 1. Code snippet for Web Service Use- AddMembersInSkill { “SkillId”: 663, “UserIds”: “1189,1187,1056”, “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw” } 2. Description for Request Parameters- S.No Name Type Description 1 Token String Authentication Token […]
This module is used to delete a skill from the system. The Service URL for the module is given by the following link- https://www.enterice.com/ICEAPI/api/EmailAdmin/DeleteSkill •Allowed for- Admin •Json Formats- 1. Code snippet for Web Service Use- DeleteSkill { “Token”:”eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw”, ” SkillId”: “664” } 2. Description for Request Parameters- S.No Name Type Description 1 Token String Authentication Token 2 SkillId […]
This module has been designed to update the skill. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/EmailAdmin/UpdateSkill •Allowed for Admin •Json Formats- 1. Code snippet for Web Service Use- UpdateSkill { “Token”:”eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFkbWluQGljZS5jb20iLCJleHAiOjE0ODQ2Njc0NzV9.TPd02r2m9g2Ri0aZeTApBkvmQExMJFMRsmBfgXgU3Cs”, “SkillId”: 694, “CampaignId”: 430, “SkillName”: “Quality”, “IsSignatureEnabled”: true, “SignatureDetails”:”hello, Thank you”, “ChatMode”: 2, “Greeting”:”Welcome”, “WelcomeBackMessage”:”Welcome Back”, “WaitingMessage”:”Please Wait”, “OfflineMessage”:”We are offline”, […]
The module is used to get skill details. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/EmailAdmin/GetSkillDetails •Allowed for Admin •Json Formats 1. Code snippet for Web Service Use- GetSkillDetails { “SkillId”: 663, “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw” } 2. Description for Request Parameters- S.No Name Type Description 1 Token String Authentication Token 2 SkillId Int Id of […]
The module is designed to get skill list. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/EmailAdmin/GetSkillList •Allowed for Admin •Json Formats- 1. Code snippet for Web Service Use- GetSkillList { “CampaignId”: 428, “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw” } 2. Description for Request Parameters- S.No Name Type Description 1 Token String Authentication Token 2 CampaignId Int Id of […]
This module is used to create new skill in the system. The Service URL for the module is given by the following link- https://www.enterice.com/ICEAPI/api/EmailAdmin/CreateSkill •Allowed for Admin •Json Formats- 1. Code snippet for Web Service Use- CreateSkill { “Token”:”eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFkbWluQGljZS5jb20iLCJleHAiOjE0ODQ2Njc0NzV9.TPd02r2m9g2Ri0aZeTApBkvmQExMJFMRsmBfgXgU3Cs”, “SkillId”: 694, “CampaignId”: 430, “SkillName”: “Quality”, “IsSignatureEnabled”: true, “SignatureDetails”:”hello, Thank you”, “ChatMode”: 2, “Greeting”:”Welcome”, “WelcomeBackMessage”:”Welcome Back”, “WaitingMessage”:”Please Wait”, “OfflineMessage”:”We […]
The system allows an Admin user to work for the creation or deletion of various skills. The modules covered under this section include- •Create Skill •Get Skill List •Get Skill Details •Update Skill •Delete Skill •Add Members In Skill
The module is used to delete campaign from the system. The Service URL of the module is given through the following link- https://www.enterice.com/ICEAPI/api/EmailAdmin/DeleteCampaign •Allowed for Admin •Json Formats- 1. Code snippet for Web Service Use- DeleteCampaign { “CampaignId”: 427, “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw” } 2. Description for Request Parameters- S.No Name Type Description 1 Token String Authentication Token 2 CampaignId Int […]
The module is used to update the campaign details. The Service URL of the module is given by the following link https://www.enterice.com/ICEAPI/api/EmailAdmin/UpdateCampaign •Allowed for Admin •Json Formats- 1. Code snippet for Web Service Use- UpdateCampaign { “OrgId”: 59, “CampaignId”: 1, “CampaignName”: “Account”, “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw” } 2. Description for Request Parameters- S.No Name Type Description 1 Token String Authentication Token […]