ICE Email APIs

This module is used to insert ticket note. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/NoteInsert •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- NoteInsert {  “TicketId”: 385776,  “Notes”: “Technical query”,  “UpdatedBy”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type Description 1 TicketId Int Id of […]

This module helps to update the contact. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/ContactUpdate •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- ContactUpdate     {      “Id”: 28,      “ContactName”: “StephenJohns”,      “Email”: “stephen.johns@etechtexas.com”,      “Address”: “Los Angeles”,      “City”: “Los Angeles”,   […]

The module has been designed to insert contact details. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/ContactInsert •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- ContactInsert(CheckContactExists) {  “ContactName”: “StephenJohns”,  “Email”: “stephen.johns@etechtexas.com”,  “Address”: “Los Angeles”,  “City”: “Los Angeles”,  “State”: “California”,  “Country”: “USA”,  “ZipCode”: “”,  “Website”: “www.etechgs.com“,  “BirthDate”: “1984-05-15 07:15:47.000”,  “Notes”: […]

This module is used to load all contacts by organization Id. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadAlltbl_ContactsByOrgID •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- LoadAlltbl_ContactsByOrgID() {  “OrgId”: 59,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 OrgId Int Id of organization 2 […]

This module is designed to get status wise ticket counts. The Service URL of this module is shown by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadTicketByStatusSup •Allowed for Agent •Json Formats- 1. Code snippet for Web Service Use- LoadTicketByStatusSup {  “UserID”: 973,  “SkillId”: 337,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type Description 1 UserID Int Id of user […]

The module is designed to get Skill Id, Skill Name and ticket count by Skill Id. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadTicketPerSkillSup •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- LoadTicketPerSkillSup {  “UserID”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2.Description for Request Parameter- S.No Name Type Description 1 UserID Int […]

This module has been designed to get active ticket counts for inbox. The Service URL of the module is shown by the following link- https://www.enterice.com/ICEAPI/api/Email/GetTicketCountSup •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- GetTicketCountSup {  “UserID”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 UserID Int Id of user […]

The module helps to get inbox, draft, archive, resolved or spam tickets. The Service URL of this module is given by- https://www.enterice.com/ICEAPI/api/Email/LoadAlltbl_EmailLiveMonitoringTrigger •Allowed for Agent •Json Formats- 1. The code snippet for Web Service Use- LoadAlltbl_EmailLiveMonitoringTrigger {  “userid”: 973,  “Action”:”Inbox”,  “skillid”: 337,  “currentstatus”:”InProgress”,  “offset”: 330,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODQ2ODU5NDF9.uG_sOcFwmytixPZ6pAQkow9X8vZv5a7UW8fW2jTMZx4″” } 2. Description for Request Parameter- S.No Name Type Description 1 UserID […]

The module helps to get the list of “sent” tickets. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadAllTicketCommentsByUserId •Allowed for Admin •Json Formats- 1. Code snippet for Web Service Use- LoadAllTicketCommentsByUserId(LoadAllTicketsByCommentId) {  “UserID”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 UserID Int Id of the user 2 […]

This module is designed to download new tickets. The Service URL of this module is given through the following link- https://www.enterice.com/ICEAPI/api/Email/DownloadUnAssignedTickets •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- DownloadUnAssignedTickets {  “UserID”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 UserID Int Id of the user 2 Token String […]