ICE Email APIs

The module has been designed to send drafted ticket reply. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/SendDraftedResponse •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- SendDraftedResponse(SendTicketResponse) Note: Pass below input parameters as form-data “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24”  “TicketID”:”3857″, “CommentID”:”1254678”, “From”:”entericechat@gmail.com“,  “To”:”steve.robins@etechtexas.com“,  “Cc”:””,  “Bcc”:””,  “Subject”:”Enter Subject”, “Status”:”InProgress/Resolved”,  “BodyDetail”:”Body”,  “HasAttachment”:”1″,  “UserID”:”654″,  “OrgID”:”59″, […]

The module has been designed to save ticket reply as draft. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/ResponseSaveAsDraft •Allowed for Agent •Json Formats- 1. Code snippet for Web Service Use- ResponseSaveAsDraft(SendTicketResponse) Note: Pass below input parameters as form-data “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24”  “TicketID”:”3857″  “MailboxID”:25,  “From”:”entericechat@gmail.com“,  “To”:”steve.robins@etechtexas.com“,  “Cc”:””,  “Bcc”:””,  “Subject”:”Enter Subject”, “Status”:”InProgress/Resolved”,  “BodyDetail”:”Body”,  “HasAttachment”:”true”,  “UserID”:”654″, […]

This module is designed to send ticket reply. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/SendResponse •Allowed for Agent •Json Formats- 1. Code snippet for Web Service Use- SendResponse(SendTicketResponse) Note: Pass below input parameters as form-data “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24”   “TicketID”:”3857″  “MailboxID”:25,  “From”:”entericechat@gmail.com“,  “To”:”steve.robins@etechtexas.com“,  “Cc”:””,  “Bcc”:””,  “Subject”:”Enter Subject”, “Status”:”InProgress/Resolved”,  “BodyDetail”:”Body”,  “HasAttachment”:”1″,  “UserID”:”654″,  “OrgID”:”59″,  “File […]

This module is used to compose drafted email. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/ComposeDraftedEmail •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- ComposeSaveAsDraft(SendTicketResponse) Note: Pass below input parameters as form-data “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24”  “TicketID”:”3857″  “MailboxID”:25,  “To”:”steve.robins@etechtexas.com“,  “Cc”:””,  “Bcc”:””,  “Subject”:”Regarding-Closing my Account”,  “BodyDetail”:”Please close my account.”,  “HasAttachment”: “1”,  “UserID”:”654″, […]

This module saves the composed email as draft. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/ComposeSaveAsDraft •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- ComposeSaveAsDraft(SendTicketResponse) Note: Pass below input parameters as form-data   “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24” “MailboxID”:25,  “To”:”steve.robins@etechtexas.com“,  “Cc”:””,  “Bcc”:””,  “Subject”:”Regarding-Closing my Account”,  “BodyDetail”:”Please close my account.”,  “HasAttachment”: “1”,  “UserID”:”654″, […]

The module helps to compose email. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/ComposeEmail •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- ComposeEmail(SendTicketResponse) Note: Pass below input parameters as form-data “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24” “MailboxID”:25,  “To”:”steve.robins@etechtexas.com“,  “Cc”:””,  “Bcc”:””,  “Subject”:”Regarding-Closing my Account”,  “BodyDetail”:”Please close my account.”,  “HasAttachment”: “1”,  “UserID”:”654″,  “OrgID”:”59″,  “File “: […]

This module has been designed to bind email server details. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/BindMailbox •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- BindMaibox {  “Orgid”: 59,  “UserId”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type Description 1 OrgID Int Id of organization […]

The module has been designed to load canned responses by Parent Id. The Service URL for this module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadNodeByParentID_Canned_Responses_AgentConsole •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- LoadNodeByParentID_Canned_Responses_AgentConsole {  “ParentId”: 125,  “CID”: 35,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type Description 1 ParentId Int Id […]

This module is used to load canned response by sub campaign id. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadRootNodetbl_Category_Canned_Letters_Responses_AgentConsole •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- LoadRootNodetbl_Category_Canned_Letters_Responses_AgentConsole {  “SkillID”: 337,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameter- S.No Name Type Description 1 SkillId Int Id of skill […]

The module has been designed to clear the spam. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/EmptySpam •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- EmptySpam {  “UserID”: 973,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo” } 2. Description for Request Parameters- S.No Name Type Description 1 UserID Int Id of user 2 Token String […]