ICE Email APIs

The module is designed to pick the ticket and assigning it to the operator by itself. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/PickTickets •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- PickTickets(CheckUserTicketLimit,UpdateActiveTickets,LoadTicketDatasetByPrimaryKey) {  “UserId”: 973,          “TicketId”: 385780,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameters- […]

This module escalates the ticket to particular skill. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/EscalateToSkill •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- EscalateToOperator(FindOperatorsForTicket,UpdateActiveTickets,LoadTicketDatasetByPrimaryKey) {  “Ticketids”: “324215”,  “OperatorId”: 973,  “SkillIdTo”: 337,  “SkillIdFrom”: 513,  “OrgId”: 59,  “AdminId”: 1167,  “IsEscalated”: “true”,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameters- S.No Name […]

This module is designed to escalate ticket to supervisor. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/EscalateToSupervisor •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- EscalateToOperator(FindOperatorsForTicket,UpdateActiveTickets,LoadTicketDatasetByPrimaryKey) {  “Ticketids”: “324215”,  “SkillId”: 337,  “OperatorIdFrom”: 973,  “SupervisorIdTo”: 1055,  “OrgId”: 59,  “AdminId”: 1167,  “IsEscalated”: “true”,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameters- S.No […]

This module is designed to escalate ticket to supervisor. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/EscalateToSupervisor •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- EscalateToOperator(FindOperatorsForTicket,UpdateActiveTickets,LoadTicketDatasetByPrimaryKey) {  “Ticketids”: “324215”,  “SkillId”: 337,  “OperatorIdFrom”: 973,  “SupervisorIdTo”: 1055,  “OrgId”: 59,  “AdminId”: 1167,  “IsEscalated”: “true”,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” }   2. Description for Request Parameters- […]

The module helps to escalate the ticket to operator. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/EscalateToOperator •Allowed for Agent •Json Formats- 1. Code snippet for Web Service Use- EscalateToOperator(FindOperatorsForTicket,UpdateActiveTickets,LoadTicketDatasetByPrimaryKey) {  “Ticketids”: “324215”,  “SkillId”: 337,  “OperatorIdFrom”: 973,  “OperatorIdTo”: 864,  “OrgId”: 59,  “AdminId”: 1167,  “IsEscalated”: “true”,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameters- S.No […]

The module has been designed to get ticket note list. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/GetTicketNoteList •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- GetTicketNoteList(LoadAllTicketNotes) {  “TicketId”: 324215,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameter- S.No Name Type Description 1 TicketID Int Id of ticket 2 Token […]

This module is used to get email information. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/GetEmailInformation •Allowed for Agent •Json Formats 1. Code snippet for Web Service Use- GetEmailInformation {  “TicketId”: 324215,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameters- S.No Name Type Description 1 TicketId Int Id of Ticket 2 Token String Authentication […]

This module gets the email history list. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/GetEmailHistoryList •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- GetEmailHistoryList(LoadTicketAndCommentByCondition,LoadAllTicketsByTicketIdAndFrom) {  “OrgId”: 59,  “TicketId”: 324215,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameters- S.No Name Type Description 1 TicketID Int Id of ticket 2 OrgId Int […]

The module has been designed to get email conversation. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/GetEmailConversation •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- GetEmailConversation(LoadAllTicketsByTicketId) {  “TicketId”: 324215,  “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameter- S.No Name Type Description 1 TicketID Int Id of ticket 2 Token String […]

This module helps to forward email(s). The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/ForwardEmail •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- ForwardEmail(SendTicketResponse) Note: Pass below input parameters as form-data   “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24”  “TicketID”:”3857″, “From”:”entericechat@gmail.com“,  “To”:”steve.robins@etechtexas.com“,  “Cc”:””,  “Bcc”:””,  “Subject”:”Enter Subject”, “Status”:”InProgress/Resolved”,  “BodyDetail”:”Body”,  “HasAttachment”:”true”,  “UserID”:”654″,  “OrgID”:”59″,  “File “: “file.png”   […]