The following documentation has been intently designed to serve the purpose of elaborating Chat and Email Data APIs to the developers. It encompasses various categories, modules and semantics to cover the data APIs for Chat and Email categories. All the code snippets and attributes have been thoroughly checked to be used by the developers for […]
Based upon the requirement, the social media login from visitor chat interface could be enabled or disabled from admin panel. By default, this option stays enable for visitors. To enable/disable this option, visit Settings>Common>Campaigns and the following screen will be redirected to the user Select a particular campaign and its associated skill grid will be displayed as […]
This feature includes various language options and are assigned to agent at the time when a visitor of his native language requests in for a chat. For instance, when a Spanish visitor connects with the interface, the agent assigned with Spanish language will be receiving the chat request. To assign a specific language to the […]
ICE also provides a platform wherein the visitors can interface with Chat bot. This form of chat window inherits the technology of Artificial Intelligence and can be used to chat with visitors. The connect with the chat bot, a visitor needs to click on chat button as shown below- This will integrate the chat bot […]
ICE Admin also has the option to allot specific time slots to skills during. The chat buttons during this time period will remain enabled. Further, chat buttons will be displayed before and after the time zone settings starts or ends respectively. However, an ongoing chat will be not interfered even if the duration of chat […]
Click Internal Chat button under User account in supervisor console to interact with other available operators/supervisors as shown in the screen below- ▪A new tab opens in the browser, as a supervisor clicks on Internal Chat. •The list of skills will be displayed under Online Agents like the one shown in the above screen. ▪Click to view […]
Click Internal Chat button under User account in console to interact with other available operators/supervisors as shown in the screen below- A new tab opens in the browser, as supervisor clicks on Internal Chat tab. This is as shown below- The list of skills will be displayed under Online Users like the one shown in the above […]
An admin can create a user with admin role through the console.
The module has been designed to bind inbox, draft, archive or resolved mails. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/LoadAlltbl_SupEmailLiveMonitoringTrigger •Allowed for- Supervisor •Json Formats- 1. The code snippet for Web Service Use- LoadAlltbl_SupEmailLiveMonitoringTrigger { ” UserID”: ” 1952″ “SkillId”:”337″, “CurrentStatus”:”Active”, “Action”:”inbox”, “Offset”:”0″, “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI1LCJ1c2VybmFtZSI6InZpamF5LnZAZXRlY2h0ZXhhcy5jb20iLCJleHAiOjE0ODI4Nzc5MTl9.bGmkLWubvN-4sIyBJqaAL2c_kaygm-O3UOPpx73nQic” } 2. Description for Request Parameters- S.No Name […]
The module is designed to get contact information. The Service URL of this module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/GetContactInformation •Allowed for- Agent •Json Formats- 1. Code snippet for Web Service Use- GetContactInformation(LoadContactByPrimaryKey) { “ID”: 28, “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I” } 2. Description for Request Parameter- S.No Name Type Description 1 Id Int Id of contact person 2 Token String […]