This module has been designed to get survey data of operator. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_operator_survey_data Json Formats- Code snippet for Web Service API- GET_OPERATOR_SURVEY_DATA { ‘Token’: ‘34gdf6754y3444’ ‘FromDateTime’:’2017-07-01′, […]
This module has been designed to get the data for prechat survey. The Service URL for the module is given by following URL- https://www.enterice.com/external/icedataapi/api/chat/get_prechat_survey_data Json Formats- Code snippet for Web Service Use– GET_PRECHAT_SURVEY_DATA { ‘Token’: ‘34gdf6754y3444’ ‘FromDateTime’:’2017-07-01′, […]
This module has been designed to get data for agent performance. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_agent_performance_data Json Formats- Code snippet for Web Service Use- GET_OPERATOR_PERFORMANCE_DATA { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, “ToDateTime”: “07/06/2018 12:22”, […]
This module is designed to get data of call center. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_call_center_data Json Formats- Code snippet for Web Service API- GET_CALL_CENTER_DATA { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, […]
This module has been designed to get the data for chat transcript. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_chat_transcript_data Json Formats- Code snippet for Web Service Use- GET_CHAT_TRANSCRIPT_DATA { ‘Token’:’dfasdfasdf’, ‘FromDateTime’:’07/06/2018 12:00:00 AM’, ‘ToDateTime’:’07/10/2018 11:59:00 PM’, […]
This module is designed to get data of chat averages. The Service URL of this module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_chat_averages Json Formats- Code snippet for Web Service Use- GET_CHAT_AVERAGES { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, “ToDateTime”: “07/06/2018 12:22”, “TimeZoneID”: “20”, […]
This module is used to get canned answers by users. The Service URL of this module is given by- https://www.enterice.com/external/icedataapi/api/chat/get_canned_answers Json Formats- Code snippet for Web Service Use- GET_CANNED_ANSWERS { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, “ToDateTime”: “07/06/2018 12:22”, […]
This module has been designed to get login and logout details of agent through his respective Skill ID. The Service URL of the module is given by- https://www.enterice.com/external/icedataapi/api/chat/get_login_logout_detail_by_skillid Json Formats- Code snippet for Web Service Use- GET_LOGIN_LOGOUT_DETAIL_BY_SKILLID { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, […]
There are various modules covered under Chat Data APIs that include- Get Login Logout Details By SkillID Get Canned Answers Get Chat Averages Get Chat Transcript Data Get Call Center Data Get Agent Performance Data Get Prechat Survey Data Get Operator Survey Data Get Offline Survey Data Get Exit Survey Data Get InChat Survey Data […]
This feature is designed to get tokens for authentication. The Service URL of this feature is given by the following link- https://www.enterice.com/external/icedataapi/api/Profile/Authenticate Allowed For- Admin Json Formats- Code snippet for Web API Use- Authenticate { ‘UserName’:’xyz@ice.com’, ‘Password’:’asdf@1234′ } 2. Description for Request Parameters– S.No. Name Type […]