Email data APIs include following set of modules- Get Email Canned Answers Get Email Survey Get Ticket Volume Summary Data Get Ticket Resolution Data Get Ticket Resolution By Agent Get Ticket History Data Get Email Interval Data
Email data APIs include following set of modules- Get Email Canned Answers Get Email Survey Get Ticket Volume Summary Data Get Ticket Resolution Data Get Ticket Resolution By Agent Get Ticket History Data Get Email Interval Data
This module helps to get user information through organization ID. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_users Json Formats- Code snippet for Web Service API- GET_USERS { “Token”: “34gdf6754y3444”, “OrgID”: 11 […]
This module is designed to get survey type and ID through organization ID. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_survey_type Json Formats- Code snippet for Web Service API- GET_SURVEY_TYPE { “Token”: “34gdf6754y3444” } […]
The module helps to get sub-campaign or skill name by organization ID. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_subcampaign Json Formats- Code snippet for Web Service API- GET_SUBCAMPAIGN { “Token”: “34gdf6754y3444”, “OrgID”: “11” […]
This module has been designed to get campaign list by organization ID. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_campaign Json Formats- Code snippet for Web Service API- GET_CAMPAIGN { “Token”: “34gdf6754y3444”, “OrgID”: “11” […]
This module is used to get chat volume summary by organizationID. The Service URL of the module is given by following link- https://www.yourdomain.com/external/icedataapi/get_chat_volume_summary_by_account Json Formats- Code snippet for Web Service API- GET_CHAT_VOLUME_SUMMARY_BY_ACCOUNT { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, “ToDateTime”: “07/06/2018 […]
This module is designed to get chat volume summary by date. The Service URL of this module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_chat_volume_summary_by_date Json Formats- Code snippet for Web Service API- GET_CHAT_VOLUME_SUMMARY_BY_DATE { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 […]
The module has been designed to get data for In-Chat survey entered by visitor. The Service URL of the module is given by the mentioned link- https://www.enterice.com/external/icedataapi/api/chat/get_inchat_survey_data Json Formats- Code snippet for Web Service API- GET_INCHAT_SURVEY_DATA { ‘Token’: ‘34gdf6754y3444’ […]
This module is developed to get the data for exit survey entered by visitor. The Service URL of this module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_exit_survey_data Json Formats- Code snippet for Web Service API- GET_EXIT_SURVEY_DATA { ‘Token’: ‘34gdf6754y3444’ ‘FromDateTime’:’2017-07-01′, […]
This module is designed to get the data of the offline survey duly filled by the visitor. The Service URL of this module is given by the following link- https://www.enterice.com/external/icedataapi/api/chat/get_offline_survey_data Json Formats- Code snippet for Web Service API- GET_OFFLINE_SURVEY_DATA { ‘Token’: […]