ICE application offers a platform to the customers to get connected to chat agents through the medium of Omnichannels. This concept allows the user to connect with ICE interface through multiple channels. These include following gateways- Facebook Twitter WhatsApp SMS These modes could be set through Admin>Settings>Chat>Channels. The below screen shows a sample console where Omnichannels […]
This feature has been designed in regards to provide a mock chat interface to new agents. Move to Operator Account>Chat Simulator to access chat simulator as shown in the below screen- The system will redirect the user to following screen- The above redirected screen is the replica of visitor console. This screen opens in the new tab. […]
This feature allows an agent/supervisor to make a direct call to visitor only on visitor’s permission. Further, a Click to Call feature would be applicable to agent/supervisor through the access provided by an Admin. Click button on admin console and the following screen will be redirected to the user. Scroll down for Click to Call feature on the […]
This module has been designed to get the data of email interval. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/email/get_email_interval_data Json Formats- Code snippet for Web Service Use- GET_EMAIL_INTERVAL_DATA “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, […]
This module helps to get the data of the ticket history. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/email/get_ticket_history_data Json Formats- Code snippet for Web Service Use- GET_TICKET_HISTORY_DATA { { “Token”: “34gdf6754y3444” ‘FromDateTime’:’07/06/2018 12:00:00 AM’, ‘ToDateTime’:’07/10/2018 11:59:00 […]
This module is designed to get the ticket resolution data performed by agent. The Service URL of the module is given by following link- https://www.enterice.com/external/icedataapi/api/email/get_ticket_resolution_by_agent Json Formats- Code snippet for Web Service Use- GET_TICKET_RESOLUTION_BY_AGENT { “Token”: “34gdf6754y3444” […]
This module is used to get ticket resolution data. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/email/get_ticket_resolution_data Json Formats- Code snippet for Web Service Use- GET_TICKET_RESOLUTION_DATA { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, […]
This module is designed to get the data of ticket volume summary. The Service URL of the module is given by the following link- https://www.enterice.com/external/icedataapi/api/email/get_ticket_volume_summary_data Json Formats- Code snippet for Web Service Use- GET_TICKET_VOLUME_SUMMARY_DATA{ “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, […]
The module helps to get email survey of a ticket filled by agent. The Service URL of this module is given by the following link- https://www.enterice.com/external/icedataapi/api/email/get_email_survey Json Formats- Code snippet for Web Service Use- GET_EMAIL_SURVEY { ‘Token’: ‘34gdf6754y3444’ ‘FromDateTime’:’2017-07-01′, […]
This module is designed to get canned answers used in email. The Service URL of the module is given by following link- https://www.enterice.com/external/icedataapi/api/email/get_email_canned_answers Json Formats Code snippet for Web Service URL- GET_CANNED_ANSWERS { “Token”: “34gdf6754y3444” “FromDateTime”: “07/05/2018 2:22”, “ToDateTime”: “07/06/2018 12:22”, “TimeZoneOffset”: “60”, […]