Rules can be created on the basis of form controls. This helps in creating rules to trigger chat when a visitor uses the form controls on the web page. Visitor’s interest can be identified which can help the agents to guide or support visitors. Page has specific form field (like a text box, checkbox, and radio button and dropdown list) events. This frees you from manually identifying the target visitors and sending invitations, and ensures that no target visitors are missed.
The rules based on form-fields are:
•Page has a Text box field with a certain text value
•Page has Specific Radio Button with Checked or Unchecked property
•Page has Specific Checkbox Control with Checked or Unchecked property
•Page has Specific Dropdown List with a specific index
•Page has Specific Dropdown List with a specific Value