Editor Window is the place where an operator can reply or forward and send ticket to the customer who has raised a ticket. Also it has options like Canned Responses, Attach…
Editor Window is the place where an operator can reply or forward and send ticket to the customer who has raised a ticket. Also it has options like Canned Responses, Attach…
Email Grid displays a list of all the tickets. Details like ID, Contact ID, Status, Subject, Assigned, Last Modify, Received On and any attachments are displayed in the grid as…
An email operator can store a new sender in contact list. This could be later viewed for reference.
Click Archive to view all the archived emails in the grid. This is as shown below-
Click Sent to view all the sent tickets as shown in the below screen-
Click Draft to view all the tickets saved as a draft by operator as shown below-
Click Spam to view Spam emails as shown in the below screen-
Click on console to view inbox. Click to view skills. This will open the skills in the menu like the one as shown below- Click Inbox to view list of all the tickets of
Folder List pane at the left side of the Email Grid, displays a list of folders like Inbox, Spam, Draft, Sent, Archive and Resolved. An operator can use any of these folders as…
This feature helps the user to logout from operator console.