This module performs various customer based operations. The APIs covered under this module include- •AddIPtoBlock •GetIPtoBlockList •GetIPtoBlockDetails •UpdateIPtoBlock •DeleteIPtoBlock •GetChatHistory •GetChatInformation •GetChatTranscript •GetChatSurveyInformation •GetChatNavigationInformation
This module is designed to export canned response set to csv file. The Service URL of the module is given by the following link- http://www.enterice.com/ICEAPI/api/ChatAdmin/ExportCannedResponses/?OrganizationId=125&CannedSetId=616&Token=eyJ0eXAiOiJKV1QiLCJ •Request Type– Get •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– ExportCannedResponses { “Token”:”sdfdsavcxdgdfFD”, ” OrganizationId “: 59, “CannedSetId”:44 } Note:Pass actual file as input. 2. Description for Request Parameters– S.No Name […]
This module is designed to import canned response set from CSV file. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/ImportCannedResponses •Request Type- Post •Allowed for- Admin •Json Formats- 1. Code snippet for Web Service Use– ImportCannedResponses { “Token”:”sdfdsavcxdgdfFD”, ” OrganizationId “: 59, “CannedSetId”:44, “Id_Category” : 616 “File”:”Sample.csv” } Note:Pass actual file as input. 2. Description […]
This module is designed to move canned phrase down. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/MoveCannedPhraseDown •Request Type– Post •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– MoveCannedMenuIn { “Token”:”sdfdsavcxdgdfFD”, “MenuCategoryID”: 822 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token 2 MenuCategoryID Int Id […]
This module is designed to move canned phrase up. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/MoveCannedPhraseUp •Request Type– Post •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– MoveCannedMenuIn { “Token”:”sdfdsavcxdgdfFD”, “MenuCategoryID”: 822 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token 2 MenuCategoryID Int Id […]
This module is designed to move canned phrase outside. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/MoveCannedPhraseOut •Request Type– Post •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– MoveCannedMenuIn { “Token”:”sdfdsavcxdgdfFD”, “MenuCategoryID”: 822 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token 2 MenuCategoryID Int Id […]
This module is designed to move canned phrase inside. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/MoveCannedPhraseIn •Request Type– Post •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– MoveCannedMenuIn { “Token”:”sdfdsavcxdgdfFD”, “MenuCategoryID”: 822 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token 2 MenuCategoryID Int Id […]
This module is designed to enable or disable canned phrase. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/EnableDisableCannedPhrase •Request Type– Post •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– EnableDisableCannedPhrase { “Token”:”sdfdsavcxdgdfFD”, ” MenuCategoryId “: 822, “Flag”:1 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token […]
The module is designed to delete canned phrase. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/DeleteCannedPhrase •Request Type– Post •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– DeleteCannedPhrase { “Token”:”sdfdsavcxdgdfFD”, ” CannedPhraseCategoryId “: 822 } 2. Description for Request Parameters– S.No Name Type Description 1 Token String Authentication Token 2 CannedPhraseCategoryID Int […]
The module is designed to Update canned phrase. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/ChatAdmin/UpdateCannedPhrase •Request Type– Post •Allowed for– Admin •Json Formats– 1. Code snippet for Web Service Use– UpdateCannedPhrase { “Token”:”sdfdsavcxdgdfFD”, “CannedPhraseCategoryId” : 12, “MenuCategoryId”: 822, “CannedPhraseName”: “Canned”, “ResponseText”: “Response” “IsHTM”:1, “CtrlKey:”:1, “AltKey:”:0, “ShiftKey”:0, “KeyName”:”K” } 2. Description for Request Parameters– S.No Name […]