ICE is web-based customer interaction software designed to provide quality live chat interactions on the client’s websites and robust Email management.
ICE System Architecture
ICE Chat and Email offer a significant value proposition to businesses in terms of cost saving, increased customer satisfaction, and generating higher online revenues. Businesses can leverage Chat to escalate their communication efforts and convert visitors into customers.
It provides several functionality for the users (Operator, Supervisor and Administrator) all integrated seamlessly to support each role.