A visitor has the option to connect with an ICE chat agent through his/her personal iOS device. To access this feature, a visitor needs to integrate SDK with the device.
Mentioned below are the steps to integrate SDK-
- Click here to download the SDK package.
- Extract the file to a folder on your computer.
- In your Xcode project settings, navigate to the General tab, and under the Embedded Binaries section, add the Framework file ChatSDK.framework.
- Now simply import ChatSDK in to controller from where you want to initiate the chat.
- Call following API to establish chat connection, using your clientID – ChatSDK.sharedInstance.showChatController(clientId: “Button ID”)
Configuration required related iOS – Apple permissions in project info.plist file:
- UIBackgroundModes : App plays audio or streams audio/video using AirPlay or Go to Project Target >> Capabilities >> Background Modes – Turn on switch and select option “Audio, AirPlay and Picture in Picture”- (As the app runs sound file while chat message is coming and app is in background.)