This option allows a Supervisor to take an incoming chat during high chat volumes or absence of any operator.
To take an incoming chat, go to User Account>Take Incoming Chats as shown in the screen below-
Check mark the check box against Take Incoming Chats and the system will start sending the chats.
Draggable Chat Window for Supervisor-
A supervisor can increase or decrease the length of his/her chat console area as per the requirement. This could be done by dragging the chat window as shown in the below image.
Further, a supervisor can completely hide Pre Chat Survey window thereby increasing the length of chat window. This is as shown below-
A user will have to drag the hidden Pre Chat Survey back on screen in order to select the status of chat as Success and Failure while disposing the chat.