User Manual

Chat Transcript in Supervisor Console

– Sends a chat transcript over a particular email address.

A supervisor can email a chat transcript using  icon from the chat toolbar.

To send a transcript-

  • Click on  icon
  • The following pop-up will appear on the screen-

Email Transcript

  • Provide a valid email address of the recipient in the field.
  • Click button to send the chat transcript on the email address.
  • Click button to cancel sending the transcript.

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