Once, a user with supervisor role logs in to ICE, the system displays the Supervisor console as shown below-
Supervisor console
Note– The above screen will be displayed only if agents of the particular skill are not in the chatting state.
A Supervisor will observe the following supervisor console after logging into ICE when agents are in their chat sessions-
Given below are the screen elements of Supervisor console-
1. User Account-
Located on the top rightmost corner of the screen, this section includes salient options for a particular user. This is as shown highlighted in the screen below-
The list of options under user account include-
Profile- Provides multiple interface to user such as personal information, settings, reset password.
Dashboard- It gives an overview of the active agents handling the chats for all the skills and organization managed by the supervisor. It also displays various other entities to the user.
Internal Chat- This allows a supervisor to chat internally with other online users of the same skill.
Admin– This tab helps to manage and view Reports for campaigns, operators and organizations.
Take Incoming Chats- Allows to take incoming chats when user checks the box for Take Incoming Chats.
Logout- Helps a user to logout from the system.
Notes-
- The system will ask to select a reason to log out.
- A user needs to dispose an ongoing chat before logging out of the system. Unless disposed, system will not allow the user to log out.
2. Chat Tab-
The below screen shows the highlighted chat tab in the operator screen-
User needs to click Chat tab to enable chat interaction console.
3. Email Tab-
The Email tab is located just next to chat tab as shown highlighted in the operator console below-
User needs to click Email tab to enable Email console.
4. All Skills Dropdown Box-
Select the Skill from the drop down menu to view the active chats, visitor’s InSite & Chat InQueue status for a respective skill in a campaign as shown highlighted in the screen below-
5. All Campaign Dropdown Box-
Select the Campaign from the drop down menu to view the active chats, visitor’s InSite and chat InQueue status for the respective campaign. This is as shown highlighted below-
6. Help Icon-
A user can always click 
icon in case of any help, doubts or concerns regarding the operations of software. This will redirect the user to ICE Help Manual. The help icon is shown highlighted in the screen below-
7. Support Icon-
This icon is denoted by 
and is shown highlighted in the screen below-
The click action performs redirecting the user to support window, where user can fill in the required entries in the fields. Once finished, when user clicks on Submit button, a ticket will be generated in ICE help desk. Shown below is the Support console-
Notes-
•To use the Supervisor functionality, you must be configured as a Supervisor in ICE.
•Supervisor role is created from Admin Console.
•The permissions to access the required features are provided by ICE technical team.
8. Video Guide-
The video guide helps a new user to demonstrate about the interface. A user could access the video tutorial by 
icon and is shown highlighted in the below screen-
Further, an operator could also access a video tutorial by ready to play video button on the console as shown below-
