During a chat process, the system may generate automated notifications to visitors twice within the set time duration when there is no response from visitor’s end for certain moment of time.
This is a feature, which is sent as a notification along with a message to the visitor when he/she is idle. The notifications sent to the visitor are also displayed in agent’s console as shown below-
Further, the system sends two notifications to visitors within some duration of time. Also, the chat can be auto disposed if it has been set accordingly in the application by an Admin.
An agent can fetch the transcript report from Chat History tab-
The transcript report will include the visitor inactivity notification messages in Orange as shown in the below screen-
