ICE application provides option for visitors to interact with agents through Whatsapp.
While a visitor initiates a Whatsapp chat from his/her device, an agent will receive a usual chat request on the console. However, an agent console displays a Whatsapp icon for identification-
The console displays visitor’s number instead of visitor’s name as shown in the below screen-
The right end of the console displays visitor information. This is shown highlighted in the below screen-
