Operator can filter the chat lists in the grid. Select the option from the Filter dropdown above the Chat grid.
My Chats: allows viewing the chats handled by the operator himself. The below screen shows an operator console when is filter is set to My Chats-
All Chats: gives chat information of all the other operators in chat mode, this also includes the operator’s own chats list.
Filter chats-All Chats
When All Chats option is selected, InSite state of all visitor’s browsing specific web page is indicated.
Filter Chats
Note: InSite state of the visitor is indicated only if a visitor arrives on the page where Chat button is present.