An agent with the skill assigned as “payment via chat” for specific skill will get the payment icon on the chat toolbar. This is as shown in the image below:
- Note : The agent tool bar will include the payment icon only after being assigned to payment via chat skill.
- Click
to initiate the payment for the visitor as shown in the below screen.
- The following Window will appear to enter the amount.
- Agent can enter amount upto two decimal places as shown in the image. He/she also has the option to increase or decrease the amount with the toggle button on the right side.
- Click
button to send the payment request to the visitor. Click 
to cancel the process. Click here to view the payment window on visitor console. - Agent will receive the following messages as highlighted in the image when the payment is initiated and when the visitor makes the payment successfully.
- Also the Chat Transcript report will show the transaction details masked as shown below
