Click Sent to view all the sent tickets as shown in the below screen-
A list of all the tickets that an operator has sent till date is displayed in the Email Grid as shown in the screen below.
Sent Folder screen
An operator can further select a particular ticket and perform the required action. An operator can either view the sent ticket or delete it if required using 
icon.
Move Sent Emails to Inbox Folder
ICE Supervisors can move the one, multiple, or all the emails from their sent folder to their Inbox folder in the ICE Email.
Move to Inbox button is displayed in the Sent Folder of the Email tab as shown in the following image:
To move the one or more sent emails to the inbox folder, firstly, select the checkboxes displayed against such sent emails as shown below:
To select all the sent emails, select the checkbox displayed on the title bar of the sent emails as shown below:
Once the required sent emails are selected, click on the Move to Inbox button.
Once the Move to Inbox button is clicked all the selected emails will be moved from the sent folder to the inbox folder.
The entire email conservation will be moved to the inbox folder.
Once the emails are moved, a notification message will be displayed as shown below:
Note: The supervisor cannot undo the shift once done.
In the sent folder, the emails which are already moved to the inbox folder will no longer have the option to move them again, as the checkboxes will not be selectable as shown below.
Note: The checkbox will be displayed for the emails which are newly composed and which are not yet moved to the inbox folder.
In the inbox folder, the emails which were moved from the sent folders and sent to this folder will be displayed as shown below:
Note: If the emails sent for specific skills are once moved from the sent folder to the inbox folder, then such emails will be visible to all the agents and supervisors assigned with that specific skill.