A supervisor can transfer an email ticket to another operator or skill.
Following are the steps to use this facility:
1.Click 
icon to transfer a ticket. The following screen appears.
Transfer Tickets
| Screen Elements | Description |
|
Assign to Operator |
|
|
Skill |
Displays the current skill by default from the skill dropdown list when assign to operator option is selected.
|
|
Available Operators |
Select the operator from the dropdown list to whom the ticket is to be transferred. The list displays the operators that are available and ready to take up tickets. |
|
Transfer to Skill |
|
|
Skill |
Displays the skill. This field is disabled for the supervisor. |
|
Targeted Skill |
Select the skill to which the ticket is to be transferred from the dropdown list. |
2.Provide the required details and click on any of the buttons from below as per needed.
•Click 
button to transfer the ticket.
•Click 
to cancel the process and return back to the editor window.
3.When the email ticket gets transferred to a skill, a confirmatory message is displayed as shown in the screen below.
Message box
4. When the email ticket gets transferred to a operator, a confirmatory message is displayed as shown in the screen below.
